| Module 1 | Face to Face Customer Service |
|---|---|
| Unit 1 | What is Customer Service Face to Face? |
| Unit 2 | First Impressions |
| Unit 3 | Body Language |
| Module 2 | Communication Basics |
| Unit 1 | What is Communication? |
| Unit 2 | Sending a Message |
| Module 3 | GDPR - About |
| Unit 1 | What is GDPR? |
| Unit 2 | What is personal data and sensitive data? |
| Unit 3 | What is a controller and what is a processor? |
| Module 4 | GDPR - Main Principles |
| Unit 1 | Main Key Principles |
| Unit 2 | Lawfulness, fairness and transparency |
| Unit 3 | Purpose limitation |
| Unit 4 | Data minimisation |
| Unit 5 | Accuracy |
| Unit 6 | Storage limitation |
| Unit 7 | Integrity and confidentiality (security) |
| Unit 8 | Accountability |
| Module 5 | Lawful Bases |
| Unit 1 | Â Lawful bases |
| Unit 2 | What are the lawful bases? |
| Module 6 | Individuals Rights |
| Unit 1 | Individual rights |
| Unit 2 | The right to be informed |
| Unit 3 | The right of access |
| Unit 4 | The right to rectification |
| Unit 5 | The right to erasure |
| Unit 6 | The right to restrict processing |
| Unit 7 | The right to data portability |
| Unit 8 | The right to object |
| Unit 9 | Rights in relation to automated decision making and profiling |
| Module 7 | Accountability Governance and Security |
| Unit 1 | Accountability |
| Unit 2 | Security and Governance |
| Module 8 | End of Module Exam |
| Unit 1 | End of Module Exam |
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